FAQ
Orders & Payments
Q: What payment methods do you accept?
A: We accept major payment methods, including Visa, Mastercard, American Express, Apple Pay, and other secure options available at checkout.
Q: How can I check the status of my order?
A: Once your order ships, you will receive a confirmation email with a tracking number to follow your package.
Q: Can I change or cancel my order after placing it?
A: If your order has not yet shipped, please contact us immediately at kucakzeliha@gmail.com. Once shipped, we cannot modify or cancel the order.
Shipping & Delivery
Q: Do you ship internationally?
A: Currently, we only ship to the United States.
Q: How much does shipping cost?
A: Shipping is always free on all orders.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days and delivered within 2–5 business days.
Returns & Refunds
Q: What is your return policy?
A: You can return any item within 30 days of delivery. Returns are free, and there are no restocking fees.
Q: How do I start a return?
A: Contact us at kucakzeliha@gmail.com with your order number. We’ll provide a prepaid return label and instructions.
Q: How long does it take to get a refund?
A: Refunds are processed within 14 business days after we receive and inspect your return.
Products
Q: Are all your caps and products authentic?
A: Yes, all our products are carefully curated and meet our quality standards.
Q: What if I receive a damaged or defective item?
A: Please contact us immediately with photos at kucakzeliha@gmail.com. We’ll arrange a free replacement or refund.
Q: Do you offer exchanges?
A: At this time, we don’t process direct exchanges. Instead, you can return your item for a refund and place a new order.
Contact & Support
Q: How can I contact you?
A: You can reach us by email at kucakzeliha@gmail.com or by phone at +1 (407) 495-6174.
Q: What are your customer service hours?
A: Monday – Friday, 9:00 AM – 6:00 PM (France time, CET).